CANCELLATION POLICY
Here at Roar we know that having to cancel an appointment is something no one likes doing but please give us at least 48 hours notice so that we may offer that appointment to another Guest. All appointments will require a valid payment card to be stored on our system or a deposit placed on the appointment. All payment cards stored with us are held securely and would only ever be charged if there is a cancelation or no show recorded. Only cancellations by phone call will be valid please do not, text, email or message on our social media platforms.
Our cancelation fees are as follows.
48 hours notice - no charge
24 hours notice - 50% of the booked service will be charged or deposit lost.
If you unfortunately do not attend a booked appointment or cancel the appointment on the day that the appointment is booked for 100% of the booked service will be charged or the deposit lost.
This is to minimise our cancellations and no shows. Unnecessary time booked online will be charged for. So if in doubt of how long you will need for an appointment please contact any of our salons where we will be happy to help.
DEPOSITS WILL ONLY BE NECESSARY IF THERE IS NO VALID CREDIT OR DEBIT CARD STORED WITH US
we reserve the right to cancel your appointment with us at anytime
By making a booking with ROAR you are confirming that you have read, understood and accept these terms.
AAT (allergy alert test) POLICY
At roar we appreciate and care about our guests who visit us. That is why our AAT policy is so strict because our guests safety is our number one priority. An AAT must be carried out 48 hours prior to all colour services with no exceptions. Guests who regularly have colour services may also require additional skin testing especially if their colour application falls out with a 6 month period or new colouring products are being used. Your AAT can be carried out in any of our salons even if it is not that particular salon in which your appointment is booked. Please note that if you arrive at an appointment and have not adhered to the above; a cancellation fee will be charged. An AAT takes no longer than 5mins and a quick pop to the salon is all it takes. For any guest who are a considerable distance from the salons please give us a call to arrange an AAT.
Roar Hair & Beauty do not accept responsibility for personal belongings or clothing during a salon visit.
PRIVACY NOTICE
Roar Hair And Beauty Privacy Notice
Introduction
The Following privacy notice outlines how Roar Hair And Beauty collects, uses, protects and transfers your personal data. Roar Hair And Beauty is a salon that provides services including, hair colour, hair cutting, hair styling, hair extensions, hair consultations and all aspects of beauty therapy .
The data protection officer/data owner for the organization is Brian McCallum. You can contact the data protection officer/data owner by sending an email to leo_rr@hotmail.co.uk or in writing to Roar Hair And Beauty 735 Pollokshaws Road Glasgow G412AA
.
Personal data collected
The personal data that we collect is:
Name
Contact telephone number
Email Address
Date of Birth
Health information
Purpose and Legal Basic for Processing Your Data
Roar Hair And Beauty takes your privacy very seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.
We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligation. We will never collect any personal information from you that we do not need or retail any data that is no longer necessary for the purposes specified in this notice.
Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.
Who is processing my data?
Roar Hair And Beauty 735 pollokshaws road Glasgow G412AA are the data controller and processes your personal information for the purposes laid out in the privacy notice. Zenoti
dalton place
john dalton street
Manchester, United Kingdom
M2 6DS
acts as a data processor on behalf of Roar Hair And Beauty and have access to personal information only in cases that customer support or troubleshooting is required by Roar Hair And Beauty. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Your personal data is processed to:
-Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.
-Engage in communication with you including confirmation and reminders or appointments, and requests to cancel or change bookings.
-Collect Health Information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
-Ensure a safe service and provide industry standard advice.
-Select relevant offers, promotions and information for you.
-Estimate the number of customers we have.
-Hold personal data that is required by law or to respond to legal process.
-Store customer records.
Your rights as the individual
If your personal data is held by Roar Hair And Beauty you hold particular rights over it.
Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the Roar Hair And Beauty Data Officer.
You also have the right:
-To be informed of how your personal data will be used before it is collected.
-To access your personal data and to information on how your information is used after it has been gathered.
-To have personal data corrected if it is incomplete, inaccurate or out-of-date.
-To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
-To restrict processing, to “block” processing of your personal data.
-To data portability, having your data moved, copied or transferred from Macs Hair Studio to another organization in an easily readable format.
-To object to direct marketing from us.
Special categories of personal data collected
Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. Roar hair and beauty asks for consent prior to gathering and processing this information. At any time after giving consent, you can with draw your consent, subject to legal, insurance and contractual restrictions (see more of “your rights as an individual”). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.
Process of collection
Your personal data is collected when you provide it to us through Zenoti software, our website, over the phone, in Roar hair and beauty salon, by email, by social media, in writing or any other means by which you provide it to us. Information is sorted using the Zenoti software platform as well as some level of paper record keeping.
Roar hair and beauty gives you access to information about your account and bookings through Zenoti Software, for the limited purpose of viewing and updating that information.
Children’s Privacy
Roar hair and beauty does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under 16 please contact Roar hair and beauty and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.
Data Sharing
Your personal data is shared only with Zenoti representatives in cases that customer support and troubleshooting is required for the salon. Roar hair and beauty do not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
Use of Data Processors
Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third-parties with whom we work will never share or disclose your personal information and will hold it securely at all times.
Zenoti
Roar hair and beauty use software provided by Zenoti to have a diary for our staff, contact details of our clients in the case we have to move or cancel appointment, hold consultation forms for any allergies, allergic reactions, notes for previous appointments, what colours have been used previously, stock control, suppliers contact numbers, products in stock, prices.
Here is a link to their Privacy Notice- https://www.zenoti.com/privacy-policy-cookies
How long do we keep your data?
Roar hair and beauty retains your personal data for as long as necessary to provide you with our services as our client. Roar hair and beauty are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety record will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer with to receive such information.
The criteria for which we would continue to process your personal information includes:
-Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information.
-Where processing is necessary for the establishment, exercises or defense of legal claims.
Transfers of personal information
When your personal data is processed through Zenotil software ,. Your information is processed by the Zenoti software and stored in the Amazon Web Services cloud. During this process your data is encrypted in transit and at rest.
Consequences of not providing your personal information to Roar hair and beauty
In the event that you want to purchase a product or service from Roar hair and beauty , certain personal information is required to enter into a contact with you. Roar hair and beauty will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information.
As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in this performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.
Safeguarding your Personal Data
Appropriate measures are taken to protect your personal data from access from unauthorized persons or inappropriate access, internal or external. Your connection to the Zenoti system uses a HTTP Secure communication protocol and TLS security. This means all information passed to the Zenoti system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filling cabinet or safe which can only be accessed by authorized personal in the salon. Employees are only assigned specific access rights and can only access the salon software with the PIN number assigned to them by the management of the salon.
Complaints
In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Roar hair and beauty (or third parties used) by Roar hair and beauty or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and Roar hair and beauty and also the Roar hair and beauty Data Protection Officer/ GDPR Owner.
Data Protection Supervisory Authority
Date Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, Ireland, R32 AP23
Data Protection Commissioner, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Roar hair and beauty Data Protection Officer/ GDPR Owner
Brian McCallum
ROAR REWARDS TERMS AND CONDITIONS
Roar Rewards enables you to earn points and to redeem those points on certain purchases in participating Roar salons. Points can be redeemed as full or part payment for all services in participating Roar salons, points cannot be redeemed against purchase of any retail products. Points will be awarded once your appointment bill has been closed and not at time of booking. You can check your Roar Reward balance at any participating salon or via the client portal within our Roar booking system.
Each Point has a value of ten pence when redeemed against a service. You must have a minimum of 50 points to redeem points in salon. You can make part or full payment using your points if your points value is over 50. Points cannot be earned to the extent that a purchase is made with redeemed Points. Points have no cash value and expire after a year. Points can only be redeemed within salon, you cannot redeem points when booking online or via the phone. Redeemed points cannot be used again. In circumstances that redeemed points may need to be refunded, this will be managed internally by Roar Customer Services. Refunded redeemed points will only be refunded at original value and cannot be exchanged for cash. Expired Points cannot be transferred to a new client or redeemed or reinstated. Points can only be earned, held and redeemed as set out in this Agreement.
Any Points obtained or used otherwise than in accordance with this agreement will be invalid and cannot be redeemed. Points are personal to the individual client and cannot be pooled with points earned by another client and redeemed together.
We may, on notifying you, forfeit all accrued Points, and/or suspend your right to collect and/or redeem Points if you are in breach of this Agreement, if we have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us, or if you supply false or misleading information to us.
If you need to change any of the details you provided when you registered, please either update your details through the client portal on our booking system, or contact your nearest Roar salon via phone. Contact details can be found on the individual salon page on roarhairandbeauty.com. To receive notifications about your Roar Reward Points, you must have opted in to receive marketing emails and SMS notifications.
You should immediately report any fraudulent or unauthorized use of your client portal to Customer Services using the following email address; pride@roarhairandbeauty.com
Roar shall not be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
Roar Hair & Beauty reserve the right to amend or waive any provision of this Agreement from time to time and at any time, or to terminate Roar Rewards on reasonable notice. You should check this page of the Website from time to time to take note of any changes we make, as they are binding on you from the date that we make them.
This agreement is governed by Scottish Law.